Our Commitments to You & Your Pet
LEGAL POLICIES
Effective Date: January 1, 2024
Our Policies & Commitments
At Petmegica, we are dedicated to providing a safe, transparent, and joyful experience for you and your furry friends. Please review our policies below to understand how we manage your data, our terms of service, and our refund process.
Privacy Policy
We value the privacy of our pet parents. Your personal information—including contact details and pet health records—is used solely to provide and improve our services. We do not sell your data to third parties. We employ industry-standard security measures to ensure your information remains protected at all times.
Terms & Conditions
By booking a session with Petmegica, you agree to our service standards. All pets must be up-to-date with vaccinations. Owners are responsible for providing accurate behavioral history. While our trainers take every precaution, Petmegica is not liable for pre-existing behavioral conditions or incidents arising from undisclosed health issues.
Refund Policy
We strive for total satisfaction. Cancellations made more than 48 hours before a scheduled session are eligible for a full credit. Sessions canceled within 24 hours may incur a partial fee. Refunds for completed training packages are evaluated on a case-by-case basis, focusing on the progress achieved and adherence to training routines.
Terms & Conditions
Privacy Policy
We at Petmegica value your privacy. This policy outlines how we collect, use, and protect your personal data when you use our pet training, boarding, and grooming services. We only collect information necessary to provide the best care for your furry friends.
Terms & Conditions
By utilizing Petmegica's services, you agree to our terms of care. Owners must provide up-to-date vaccination records for all boarding and grooming appointments. We reserve the right to refuse service to pets showing signs of contagious illness or extreme aggression for the safety of all animals in our care.
Refund Policy
Cancellations for boarding must be made 48 hours in advance for a full refund. Training packages are non-refundable once the first session has commenced. Grooming appointments may be rescheduled with 24 hours' notice without penalty.
Refund & Cancellation Policy
At Petmegica, we strive to ensure the best experience for your pets. For training, boarding, and grooming services, cancellations made 48 hours in advance are eligible for a full refund. Cancellations between 24 and 48 hours will receive a 50% credit. Unfortunately, no refunds are provided for cancellations within 24 hours of the service start time. For products, returns are accepted within 7 days of delivery if the item is unused and in its original packaging.
