Refund Policy

Refund & Cancellation Policy
At Petmegica, we prioritize the safety, care, and comfort of every pet. Our Refund & Cancellation Policy is designed to be clear and fair for both our customers and our services.
1. Booking Cancellation
If a booking is cancelled before the service begins, refund eligibility will depend on the booking terms and the time of cancellation.
2. Once Service Has Started
Once a training, boarding, grooming, walking, or other service has started, the payment made for that service is generally non-refundable.
3. Training Packages
Once a training package has been purchased, payment for unused sessions is generally non-refundable. However, in exceptional circumstances, Petmegica may review the situation and provide an appropriate solution at its discretion.
4. Boarding Cancellation
Boarding bookings cancelled in advance may be eligible for a refund according to the applicable booking terms. Last-minute cancellations or no-shows may not be eligible for a refund.
5. Refund Processing
Approved refunds will be processed through the original payment method. The time taken to receive the refund may vary depending on the bank or payment provider.
6. Special Circumstances
In case of genuine emergencies or exceptional circumstances, Petmegica may review the situation and try to provide a reasonable solution.
7. Contact Us
For any questions regarding refunds or cancellations, please contact Petmegica.
Petmegica — Caring for Pets, Building Trust